Retail Services
Gain hands-on retail skills in customer service, merchandising, and sales operations. This ISC course opens doors to jobs in retail and further study in Higher Nitec programmes.
ITE SKILLS CERTIFICATE (ISC) IN RETAIL SERVICES
This course provides students with the skills and technical knowledge to prepare merchandise for display on the shop floor, conduct stock-take, sell merchandise, provide customer service and handle point-of-sale operations.
CORE MODULES
There are 5 core modules in the ISC in Retail Services course. The 5 core modules are:
Basic Retail Operations
Merchandise Display
Retail Selling Skills
Point-of-Sale Operations
Industry Experiential Programme (IEP)
CORE MODULES FOR RETAIL SERVICES
Basic Retail Operations
On completion of this module, students will be trained to handle the movement of merchandise and back-of-house operations, process customer orders, manage inventory, and maintain safety and health.
Merchandise Display
On completion of this module, students will be trained to prepare visual displays and arrange merchandise assortments within a mock-up shop to improve shop layout and presentation. They will also be involved in the basic design of advertisements.
Retail Selling Skills
On completion of this module, students will be trained to sell products and services involving the use of communication skills, carry out service recovery and close sales.
Point-of-Sale Operations
On completion of this module, students will be trained to set up checkout counter, handle different modes of payment, bag goods, facilitate returns and refunds/ exchange to customers and perform end-of-day closing.
Industry Experiential Programme (IEP)
As partial fulfilment of the ITE Skills Certificate (ISC) assessment, students embark on an Industry Experiential Programming (IEP), a 10-week industry attachment, in Year 4. Student's performance at IEP is graded by their respective industry supervisors, based on the IEP Skills List.
The main objective of the IEP is to provide retail students with authentic learning opportunities to experience and perform tasks in real work environment, where they can discover their passion, learn about the retail settings and how the workplace deals with challenges while developing their social, communication and technical skills.
On completion of the Retail Services IEP module, students should be able to integrate and apply the knowledge and skills learnt in their course, as well as to develop greater awareness of the work environment and work ethics. They should also be able to acquire new learning and further deepen their workplace competencies.
ELECTIVE FOR RETAIL SERVICES
Students must complete the following electives at the end of the course:
Pre-Employment Skills
Department Store Operations
Introduction to Digital Retailing
Taster Programme for Retail Services
The retail taster programme aims to provide students with an important insight into the basic skills and knowledge related to customer service, merchandise display, basic retail operations and point-of-sale operations. It also helps students to make an informed decision when selecting the course towards the end of Year 2.
PROGRESSION & CAREER OPPORTUNITIES FOR RETAIL SERVICES
Upon successful completion of the ITE Skills Certificate (ISC) in Retail Services course, students with a minimum GPA score of 2.5 will be eligible to apply for the following ITE Higher Nitec courses.
The available Higher Nitec courses are:
Higher Nitec in Retail & Online Business
Higher Nitec in Logistics & Supply Chain Management
Higher Nitec in Beauty & Wellness Management*
Higher Nitec in Hairdressing & Salon Management
Higher Nitec in Visual Merchandising
Higher Nitec Hospitality Operations*
*Also required to meet other ITE progression criteria
Or NorthLight Academy
Career Opportunities
Upon successful completion of the course of study, ISC in Retail Services graduates may apply for jobs as:
Retail Sales Associate / Assistant
Sales Promoter
Customer Service Personnel
Warehouse / Logistic Assistant
Cashier