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Retail Services


This course provides students with the skills and knowledge to serve customers, promote goods and services, display merchandise and perform cashiering duties in a retail outlet.


There are 5 core modules in the ISC in Retail Services course. The 5 core modules are:

  • Customer Service
  • Merchandise Display
  • Basic Retail Operations
  • Point-of-Sale Operations
  • Industry Experiential Programme (IEP)


Customer Service

On completion of this module, students should be able to provide basic customer service involving the use of communication skills over the telephone and through face-to-face contact, and to carry out service recovery where appropriate.

Customer Service.jpg

Merchandise Display

On completion of this module, students should be able to prepare visual displays and arrange merchandise assortments within a mock-up shop to improve shop layout and presentation. They will also be involved in the basic design of advertisements.

Merchandise Display.jpg

Basic Retail Operations

On completion of this module, students should be able to handle the movement of appropriate merchandise, sell merchandise, handle objections, close a sale, handle store security and issues relating to workplace safety and health.

Basic Retail Operations.jpg

Point-of-Sale Operations

On completion of this module, students should be able to set up a check-out counter, handle payment, bag goods and perform end-of-day closing.

Point-of-Sale Operations.jpg

Industry Experiential Programme (IEP)

As part of the ITE Skills Certificate (ISC) assessment, final year students are required to fulfil their IEP comprising 8 weeks of industry attachment in Year 4. Their IEP is graded by industry supervisors based on the students’ performance.

Internships offer students with hands-on opportunity to work in their desired field and the experience to see what it is like actually working in the real work environment. They will not only learn how their course of study applies to the real world but also gain invaluable insight to evaluate the types of jobs that match their personal interests and personality for their future career path. It also serves as a platform for students to improve social, communication and technical skills needed for their working life upon graduation.

The IEP module provides:

  1. Developmental assessment on students based on their professional work habits and skills.
  2. Better prospects for full time employment upon graduation.
  3. Means for testing career goals and provision of work experience prior to graduation.
  4. Gradual and consistent development for greater understanding in interpersonal and intrapersonal skills in a workplace.

Arranging items for display at Metro.jpg

Arranging items for display at Metro
Arranging books for display at Times Bookshop.jpg

Arranging books for display at Times Bookshop


Students must complete a minimum of 4 electives at the end of the course.

The electives offered are:

  • Basic Gift Wrapping and Floral Arrangement
  • Basic Retail Services
  • Office Technology
  • Department Store Operations
  • Basic Mechanical Servicing
  • Basic Restaurant Service

Taster Programme for Retail Services

The retail taster programme aims to provide students with an important insight into the basic skills and knowledge related to customer service, merchandise display, basic retail operations and point-of-sale operations. It also helps students to make an informed decision when selecting the course towards the end of Year 2.

Progression Opportunities for Retail Services

ITE Skills Certificate (ISC) in Retail Services graduates with good results may apply for progression to the following courses:

  • Nitec in Retail Services
  • Nitec in Beauty & Wellness
  • Nitec in Hair Fashion & Design
  • Nitec in Food & Beverage Operations
  • Nitec in Logistic Services
  • Nitec in Floristry
  • NorthLight Academy