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Retail Services

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This course provides students with the skills and knowledge to display merchandise, conduct stock-take, sell merchandise, serve customer, handle point-of-sale operations and perform various basic retail operations in a shop.


There are 5 core modules in the ISC in Retail Services course. The 5 core modules are:

  • Customer Service
  • Merchandise Display
  • Basic Retail Operations
  • Point-of-Sale Operations
  • Industry Experiential Programme (IEP)


Customer Service

On completion of this module, students should be able to provide basic customer service involving the use of communication skills over the telephone and through face-to-face contact, and to carry out service recovery where appropriate.

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Merchandise Display

On completion of this module, students should be able to prepare visual displays and arrange merchandise assortments within the shop to improve shop layout and presentation.

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Basic Retail Operations

On completion of this module, students should be able to use the appropriate inventory documents to receive and return merchandise. Students should also be able to conduct stock-take, handle store security and emergencies, as well as all matters related to workplace safety and health.

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Point-of-Sale Operations

On completion of this module, students should be able to set up check-out counter, handle different modes of payment, bag products and perform end-of-day closing.

Point-of-Sale Operations.jpg

Industry Experiential Programme (IEP)

The 8-week Industry Experiential Programme (IEP) module is aligned to the Retail Core Principles of E3 (ENGAGED to learn, ENRICHED with knowledge & EMPOWERED to serve) whereby every student is given ample opportunities to apply the knowledge and skills learnt during their retail lessons and practical training at the workshops. Students will also acquire new skills in managing relationships upon carrying out the various tasks assigned during their IEP.

IEP serves as a platform which empowers the students to practise and live out the SHINE values of NorthLight School. It also allows opportunities for them to improve social, communication and technical skills needed for their working life upon their graduation.

The IEP module is necessary for all final year students in Year 4 prior to their graduation. Their IEP is graded by industry supervisors based on the students’ performance.

The IEP module provides:

  1. Developmental assessment on students based on their professional work habits and skills.
  2. Better prospects for full time employment upon graduation.
  3. Means for testing career goals and provision of work experience prior to graduation.
  4. Gradual and consistent development for greater understanding in interpersonal and intrapersonal skills in a workplace.

Arranging items for display at Metro.jpg

Arranging items for display at Metro
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Arranging books for display at Times Bookshop


Students must complete a minimum of 4 electives at the end of the course.

The electives offered are:

  • Basic Gift Wrapping and Floral Arrangement
  • Basic Retail Services
  • Office Technology
  • Department Store Operations
  • Basic Mechanical Servicing
  • Basic Restaurant Service

Taster Programme for Retail Services

The taster module in Retail Services aims to provide students with some exposures to the skills and knowledge relevant to what they will be learning when taking full Retail Services course in year 3. It also serves to aid students to make an informed decision when selecting the course towards the end of year 2. Students will have the opportunity to acquire some basic skills and knowledge in customer service, merchandise display, retail operations and cashiering.

Students are also being assessed on their practice of the Habits of Mind (HOM) namely;

  • Persisting
  • Striking for Accuracy
  • Listening with Understanding and Empathy
  • Managing Impulsivity

Progression Opportunities for Retail Services

ITE Skills Certificate (ISC) in Retail Services graduates with a cumulative GPA ≥ 2.5 may apply for progression to the following Nitec courses in ITE.

  • Retail Services
  • Beauty & Wellness
  • Hair Fashion & Design
  • Food & Beverage Operations
  • Logistics Services and Floristry