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Retail Services


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This course provides students with the skills and technical knowledge to prepare merchandise for display on the shop floor, conduct stock-take, sell merchandise, provide customer service and handle point-of-sale operations.

Core Modules

There are 5 core modules in the ISC in Retail Services course. The 5 core modules are:

  • Customer Service
  • Merchandise Display
  • Basic Retail Operations
  • Point-of-Sale Operations
  • Industry Experiential Programme (IEP)

Core Modules for Retail Services

Customer Service

On completion of this module, students should be able to provide basic customer service involving the use of communication skills over the telephone and through face-to-face contact, and to carry out service recovery where appropriate.

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Merchandise Display

On completion of this module, students should be able to prepare visual displays and arrange merchandise assortments within a mock-up shop to improve shop layout and presentation. They will also be involved in the basic design of advertisements.

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Basic Retail Operations

On completion of this module, students should be able to handle the movement of appropriate merchandise, sell merchandise, handle objections, close a sale, handle store security and issues relating to workplace safety and health.

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Point-of-Sale Operations

On completion of this module, students should be able to set up a check-out counter, handle payment, bag goods and perform end-of-day closing.

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Industry Experiential Programme (IEP)

As part of the ITE Skills Certificate (ISC) assessment, final year students are required to fulfil their IEP comprising 9 weeks of industry attachment in Year 4. Their IEP is graded by industry supervisors based on the students’ performance.

Internships offer students with hands-on opportunity to work in their desired field and the experience to see what it is like actually working in the real work environment. They will not only learn how their course of study applies to the real world but also gain invaluable insight to evaluate the types of jobs that match their personal interests and personality for their future career path. It also serves as a platform for students to improve social, communication and technical skills needed for their working life upon graduation.


    Elective for Retail Services

    Students must complete a minimum of 4 electives at the end of the course.

    The electives offered are:

    • Introduction to Digital Retailing
    • Basic Gift Wrapping and Floral Arrangement
    • Basic Retail Services
    • Office Technology
    • Department Store Operations
    • Basic Mechanical Servicing
    • Basic Restaurant Service

    Taster Programme for Retail Services

    The retail taster programme aims to provide students with an important insight into the basic skills and knowledge related to customer service, merchandise display, basic retail operations and point-of-sale operations. It also helps students to make an informed decision when selecting the course towards the end of Year 2.

    Progression & Career Opportunities for Retail Services

    Upon successful completion of the ITE Skills Certificate (ISC) in Retail Services course, students with a minimum GPA score of 2.5 will be eligible to apply for the following ITE Nitec courses.

    The available Nitec courses are:

    • Nitec in Retail Services
    • Nitec in Logistics Services
    • Nitec in Beauty & Wellness*
    • Nitec in Hair Fashion & Design*
    • Nitec in Floristry*
    • Nitec in Hospitality Operations*

    *Also requires to meet other ITE progression criteria.

    Or NorthLight Academy

    Career Opportunities

    The job opportunities for ISC in Retail Services graduates are as follows:

    • Retail Sales Associate / Assistant
    • Sales Promoter
    • Customer Service Personnel
    • Warehouse / Logistic Assistant
    • Cashier