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DayDismissal TimeCCA Dismissal Time
Mon3.15 PM 
Tue2.45 PM4.45pm
Wed3.45 PM
(Year 4s 2.45 PM)
 
Thu2.45 PM4.45pm
Fri12.15 PM 
CCA Schedule Term 1 2012
 
Vocational Education » Hospitality
Hospitality Department

ITE SKILLS CERTIFICATE (ISC) IN FOOD PREPARATION AND SERVICE

Course Objective
The ISC in Food Preparation and Service Course provides students with skills and knowledge in basic food preparation, F&B service, house-keeping and customer servicing skills relevant to the hospitality industry.


Core Modules
There are 5 core modules in the Food Preparation and Service Course.

The 5 core modules are:

  • Food Preparation
  • F&B Service
  • House-Keeping Service
  • Customer Service
  • Industrial Attachment

Core Modules

  • Food Preparation
  • Students are trained to measure and prepare raw ingredients required for cooking, marinate meats and seafood and cook simple Western dishes.

    Hospitality DepartmentHospitality Department

  • F&B Service
  • Students are trained to set up a basic dining table in the Western setting and able to serve food with appropriate waiting skills.

    Hospitality DepartmentHospitality Department

  • House-Keeping Service
  • Students are trained to use the appropriate tools, equipment and observe the hygiene standards to clean up a guest room, bathroom and furniture.

  • Customer Service
  • Students are trained to provide customer service involving the use of communication skills over the telephone and through face-to-face contact and to carry out service recovery.

  • Industrial Attachment

Students will go on a 2 months industrial attachment in the food & beverage sector or in house-keeping to gain hands-on practical training in a real work environment.

Hospitality DepartmentHospitality Department
Elective programs are carefully selected to ensure that students have a holistic understanding and appreciation of the vast opportunities available in the Hospitality Industry. Each elective consists of 50 hours of thorough training to prepare them for the industry.


Local Cuisine
Local Cuisine is as colorful if not more interesting then Western Cuisine. Students use herbs & spices to cook mouth watering local favorites like Fish Curry, Soto Ayam, Rendang, Nasi Lemak, Longtong, Mee Goreng and Kuih-Muih, just to name a few.


Beverage Appreciation
This elective celebrates the diverse choices of beverages available. To ensure that the hospitality students appreciate the Beverage Industry, they are trained to understand the origins of the different types of beverages. Topics covered include: Water, Juices, Coffee & Tea and Mocktails. Topics on Alcoholic Beverages are also briefly covered. Students go through intensive practical sessions on beverage mixing and "blind tasting" exercises.


Deli Operations
Students are given the challenge to operate the Northlight Deli. They will prepare and serve delicious salads, soups, sandwiches, puffs, cakes, pastries and various types of coffee.


Bread Making
There is no mistaking the aroma of freshly baked bread once the baker's oven is fired up. The students will learn to make Brioche, Rolls, Baguettes, Walnut Bread, White Bread, Vienna Bread and Wholemeal Bread. Bread Making


Pastry Making
Everyone loves freshly baked pastries. Their rich, buttery taste and crisp texture are hard to resist. The students are taught a selection of traditional classics like Apple Pie, Chicken Pie, Croissant, Danish, Eclairs, Scones to delicious modern creations.


Cake Making
Cake is traditionally served at birthdays, weddings, festive occassions and anniversaries. The students will learn to bake traditional basic cakes like Sponge Cake, Swiss Roll, Butter Cake, and Fruit Cake to the modern favorites like Mousse Cakes, Chocolate Cake and Cheese Cake.

Taster Module for ISC in Food Preparation and Services
Basic Culinary Art

The taster module for the ISC in Food Preparation and Service is titled Basic Culinary Art. The module aims to train students to prepare simple Western dishes and to understand the importance of safety and hygiene when working in the kitchen.

Hospitality taster

Progression Opportunities
ISC Food Preparation and Service Course graduates with good results may apply for progression to ITE Nitec level courses in Culinary Skills (Western) or Food & Beverage Operations.


Career Prospects
ISC Food Preparation and Service Course graduates can be employed in the food and beverage outlets & in housekeeping.

ISC in Food Preparation & Services

Module 1 - Food Preparation
  1. Set up work area
  2. Clean work area
  3. Clean cooking utensils
  4. Prepare vegetables for cooking
  5. Prepare meat for cooking
  6. Prepare poultry for cooking
  7. Prepare seafood for cooking
  8. Store fresh and pre-prepared cooked food
  9. Store dry and preserved foods
  10. Thaw frozen food
  11. Prepare stock
  12. Prepare gravy
  13. Prepare sauce
  14. Prepare soup
  15. Cook vegetable, egg, potato, rice and pasta
  16. Cook meat, poultry, fish and seafood
  17. Prepare salad
  18. Prepare sauce and dressing for salad
  19. Prepare sandwiches
  20. Prepare desserts
  21. Prepare fruit platter
  22. Set-up buffet table
  23. Maintain buffet presentation and food items
  24. Clear buffet
  25. Cultivate customer contact and support
  26. Identify needs of customers
  27. Handle difficult customers
  28. Handle service breakdowns and recovery


Module 2 - Housekeeping Service
  1. Prepare housekeeping trolley
  2. Make bed
  3. Clean guest room
  4. Clean bathroom
  5. Service mini-bar
  6. Requisition stock items from store
  7. Clean public areas
  8. Perform night turn-down service
  9. Collect soiled guest laundry
  10. Press guest clothings
  11. Deliver clean guest laundry
  12. Handle soiled linen and uniform
  13. Conduct linen inventory
  14. Cultivate customer contact and support
  15. Identify needs of customers
  16. Handle difficult customers
  17. Handle service breakdown and recovery


Module 3 - Food & Beverage Service
  1. Fold napkins
  2. Clean/polish service equipment
  3. Prepare condiments
  4. Prepare F&B equipment
  5. Replenish F&B supplies
  6. Stock service/ side station
  7. Set dining tables
  8. Set buffet table
  9. Count physical stock of F&B equipment
  10. Set up function room
  11. Set up coffee and tea stations
  12. Perform housekeeping
  13. Handle simple guest enquiries and requests
  14. Seat guests
  15. Take simple guest orders
  16. Change table setting
  17. Prepare beverages
  18. Serve food and beverage orders
  19. Clear finished courses
  20. Clear table at end of service
  21. Present bill to guest
  22. Prepare room service tray
  23. Replenish mini-bar items
  24. Cultivate customer contact and support
  25. Identify needs of customers
  26. Handle difficult customers
  27. Handle service breakdown and recovery